Date and Time
Wednesday Apr 25, 2012 Thursday Apr 26, 2012
Wednesday, April 25, 2012
1:30 PM - 3:30 PM
Thursday, April 26, 2012
9:30 AM - 11:30 AM
Location
Corona Chamber of Commerce
Conference Room
904 East Sixth Street
Corona, CA 92879
Fees/Admission
Chamber members:
$35 per person
$50 for two sessions
Non-members:
$45 per person
Contact Information
Greater Corona Valley Chamber of Commerce | 951-737-3350
Send Email
Description
Keynote Speaker:
David K. Aaker, IOM
National Customer Service Trainer
Seminar 1:
Leadership for Success
April 25, 2012
1:30 PM - 3:30 PM OR
7:00 PM - 9:00 PM
Topics to be addressed include:
- The Value of a Good Leader
- Building Your Business Reputation
- Marketing your Business: Whose Job is It?
- Ethics in Business
- Tools for Leadership Growth
- Leadership and Success, make them your "Brand"
The Attitude of the Employee is Contagious to the Customer
April 26, 2012
9:30 AM - 11:30 AM
Topics to be addressed include:
- The Top Ten Golden Nuggest of Customer Service
- Building Customers for Life
- That dusty tool in the bottom of your Customer Service Tool Box is going to be revitalized and amplified
- Communication
- Clear and specific examples of amplifying your service will amplify your business
- Set the Benchmark of your Customer Service to a level your customer expect, and your company deserves.
