Date and Time
Monday Oct 24, 2022
12:00 PM - 1:00 PM PDT
Location
Via Zoom
Fees/Admission
Free
Description
Register HERE
Learn how to retain your customers with retention strategies. The goal of customer retention is to keep your customers coming back and it is the key to small business success. While you may be tempted to focus exclusively on new customer acquisition, greater investment in your existing customer base can take your business to the next level. Learn the essentials of building stronger bonds that keep customers coming back.
- What is customer retention and how do you measure it?
- 10 Ways to Retain Customers
- 10 Examples of Customer Retention Strategies That Work
- Resources and Templates
Instructor: Kat Shepherd
Kim "Kat" Shepherd is the Southern California District Director of SCORE. She is a traveler, entrepreneur, author, business, marketing, and skills trainer. From a start-up company to a multi-million dollar enterprise, she has maneuvered through economic instability and common pitfalls in the business world and shares her experience. She is a dynamic and powerful speaker that incorporates an energetic unique style to engage her audience in an array of business. Kat's business, Kat's company "The Ultimate Professional Inc." training in digital marketing, business skills, and computer software. Kat is also an Instructor at The University of California Riverside Extension. Both professionals and those new to business take away something valuable when listening to her speak.
